Refund Policy

At ACOLYTE FINSERV LIMITED (formely known as Gagan Metals Ltd), we are committed to ensuring a transparent and customer-focused refund process. Your satisfaction is our priority, and your details are always kept confidential.

Conditions for Refund Initiation

  • •Duplicate Loan Repayment: If the borrower has unintentionally repaid the loan twice, regardless of the means.
  • •Excess Payment Received: In cases where Paisaintime has received payment exceeding the repayment value.
  • •Early Repayment Mistake: If the borrower mistakenly repays the loan before the due date.

Client Satisfaction Resolution

In the event of client dissatisfaction, we encourage reaching out for guidance. Our team is dedicated to addressing concerns and enhancing customer satisfaction. We advise all visitors and potential clients to review this policy thoroughly before making any payments, ensuring a transparent and informed experience.

For eligible refund cases, the refunded amount will be credited to the respective bank account within 7 working days, ensuring a prompt and hassle-free resolution.